Delivery/Return Policy

DELIVERY INFORMATION

We deliver anywhere in South Africa. Delivery charges are calculated based on the distance from the store and will be added to your total order value. You will be contacted within 48 working hours of your online purchase (or the next business day) to confirm a delivery day and time. While Lucci's Sleeper Beds carries a wide range of beds and strives to arrange delivery within 5-10 working days,certain products may need to be custom-made especially for you and can take up to 21 days to be delivered. In the event delivery has to take place outside of metropolitan areas (long distance,150 km from metropolitan areas), delivery can take up to 5 working days.

LATE DELIVERIES

You may cancel your order if you have not received delivery within:

10 working days if the goods are in stock; and 21 days if the goods are out of stock.

Returns Policy

You may not return goods if, after having been supplied, the goods you have partially or entirely disassembled, physically altered, permanently installed, affixed, attached, joined or added to, blended or combined, or embedded within other products or property.

If you want to return goods, then you must contact Lucci's Sleeper Beds by:

Email at: Lucci@sleeperbeds.co.za or Visit www.luccissleeperbeds.co.za.

If you are entitled to a refund, the money will be paid back into the account you used to make the purchase and will take 14 days to reflect in your account.

Lucci's Sleeper Beds values our clients and respects consumer rights and as such ensures that all our policies are compliant with the Consumer Protection Act (68 of 2008) and will go out of our way to ensure your satisfaction with our goods.

Lucci's Sleeper Beds is committed to service excellence. If you are not getting the service you deserve, please contact us so we can investigate any issues you are experiencing and correct them.

Returning a Purchase

Lucci's Sleeper Beds respects consumer rights and you have the right to return unsatisfactory goods. We would like to make your customer experience as pleasant as possible. If you have bought any goods and you are experiencing problems with the goods and would like to return them we will be happy to assist.

1. You may return the goods to Lucci's Sleeper Beds with no undue or additional risk or expense to yourself and receive a full refund within 14 days if:
   • You did not get the opportunity to examine the goods when they were delivered;
   • You received a mixture of goods, i.e. you received some goods that we agreed to supply mixed with goods of a different description that you did not order;
   • The goods you have acquired are not suitable for the purpose marketed for and described on our site at the time of purchase.
Lucci's Sleeper Beds will refund you the full price paid for the goods if the goods are returned in the original unopened packaging;
2. If the goods are returned in their original condition and repackaged in their original packaging we may charge you a reasonable amount for:
   • Use of the goods during the time they were used;
   • Necessary restoration costs to render the goods fit for re-stocking;

Please Note:  Pillows, mattress protectors and pillow protectors are non-refundable and cannot be returned once the original seal has been opened.

Defective Goods

1. If the goods purchased are defective; are not of good quality; cannot be used and is not durable for a reasonable period of time; and/or not in good working order; or is not compliant with any applicable standards set under the Standards Act, 1993 (Act No. 29 or 1993), or any other public regulation; then the goods may be returned to Lucci's Sleeper Beds within six months.
2. In the above event Lucci's Sleeper Beds will:
   1. repair or replace the failed, unsafe or defective goods; or
   2. refund you the price paid for the goods.

Late Deliveries

You may cancel your order if you have not received delivery within:

1. 5 working days if the goods are in stock; and
2. 21 days if the goods are out of stock

Note:

1. You may not return goods if after having been supplied the goods you have partially or entirely disassembled, physically altered, permanently installed, affixed, attached, joined or added to, blended or combined, or embedded within other products or property.
2. If you want to return goods then you must contact Lucci's Sleeper Beds by:
   • Email at: help@sleeperbeds.co.za; or our
   • Call centre at :081 442 4704
3. If you are entitled to a refund the money will be paid back into the account you used to make the purchase and will take 14 days to reflect in your account.

Lucci's Sleeper Beds values our clients and respects consumer rights and as such ensures that all our policies are compliant with the Customer Protection Act (68 of 2008) and will go out of our way to ensure your satisfaction in our goods.

Refunds 

Refunds will be initiated once all goods are returned to Lucci's Sleeper Beds and will be processed to the account or credit card that payment was received from. Refunds could take up to fourteen (14) days.

Errors and omissions excepted.